Contact
info@shopfreeradicals.com
Store info

Mon-Fri, 9am-5pm

Mon-Fri, 9am-5pm

FAQ

 

Where do you ship from?

Denver, Colorado, USA!

What is your return/refund policy?

We only refund if:

1) your order was damaged or missing during shipping
2) you need to cancel an order within a 24 hour period  

We accept returns and exchanges, but require you to pay for the postage.

Do you ship internationally?

Yep! 

Why is international shipping so much!?

We determine shipping cost based on current US postage rates. It is unfortunately always a lot more than we would like, but please keep in mind that we ship via First Class International mail that includes tracking. We want all our customers to know where their packages are!

How long does shipping take?

Domestic (U.S) shipping is 3 business days with USPS First Class Package shipping

Please allow 3-5 days of processing time.

For international orders, time will vary from 1-4 weeks.

Do I have to pay a customs fee on international packages?

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost.  We cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees.

Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.   

For more information on customs and duties charges, please contact your local customs office.

How much is shipping?

Due to the recent postage price increases, we charge Domestic First Class Package shipping at $2.66 while we can only keep it down to [Updated as of May 2018!] $13.30 for international and $10 for Canada. 

My order hasn't arrived! And it's been 4 weeks!?

Please contact us at info@shopfreeradicals.com

Do you make custom pins?

We offer custom pin manufacturing that will not be sold under our website.

I am a retailer interested in wholesale / Do you sell to retailers?

We do sell to retailers and offer wholesale prices with a minimum. Please contact info@shopfreeradicals.com for wholesale inquiries.